There are just six steps in the process. Once you’ve got the hang of it, it’s easy. (we promise)
1. Get an FTP client
In order to access the Pantaflix SFTP and upload your files using it, you’ll need an FTP client application. They’re completely free, and simple to use. Here are a few for you to consider:
Simply choose one, download it, and install it on your computer.
2. Request SFTP details
To get access to our SFTP via your FTP client, you need the log-in details/credentials. To get these: log in to your pro.pantaflix.com account, go to the ‘My company’ section, and look for the ‘Request SFTP credentials’ link there. (Before you can request these SFTP details, you need to input all your company details, e.g. company name, email, etc.).
Once you hit the ‘Request SFTP button, you will be assigned a password. For security reasons, we do not store this password and don’t save it in your profile, so you cannot request a reminder from us. You can, however, generate a new one whenever you want.
3. Connect to the Pantaflix SFTP
Open your FTP client application and copy across all details from the pro.pantaflix.com SFTP section into your FTP client site/connection manager.
Make sure you choose ‘SFTP/SSH File Transfer Protocol’ as transfer protocol (the default setup of most FTP client applications is ‘FTP/File Transfer Protocol’ only) and copy across all the details carefully, including the port, and then input the unique password we generated for you. If you have lost the password, generate a new one and copy that across. You can save your credentials to our SFTP server by ‘adding a server’ in your FTP client.
SFTP details in Cyberduck
SFTP details in FileZilla
Click ‘connect’. You may get a message asking you to agree to ‘trust’ the server/host and connect to our server: go ahead and confirm this. We’re trustworthy… honestly we are.
You should now be connected to the Pantaflix SFTP server. Whoop.
4. Upload your files
Now you have access to the ‘remote site’ server, you should see the ‘upload’ directory on our SFTP. This is where you must transfer all files to, so make sure you switch from the default directory to the ‘upload’ directory.
Upload directory in Cyberduck
Upload directory in FileZilla
Select files from your local file system (e.g. your computer/hard drive) to transfer across to the Pantaflix SFTP. Simply browse to the required file/s on your system, then double click, or drag and drop, and the files should start transferring to the SFTP.
If a ‘permission denied’ message is prompted, you’ve probably not switched to the ‘upload’ directory on the SFTP. Please do so and retry. Everything should run smoothly now.
Wrong directory in Cyberduck
Wrong directory in FileZilla
For batch uploads (e.g. if you’re uploading more than one film) you can choose to transfer an entire folder/directory to transfer across.
When the transfer or multiple transfers are complete, you should see the file/s on the SFTP (you might need to refresh your view).
6. Link you files
Once your files are uploaded to our SFTP return to your pro.pantaflix.com account. Select a current project, or create a new one. Within the project, go to ‘Media library’, then click the button ‘Add video/audio version’ to create your master version.
Once you do this, you’ll see the uploading options, including ‘Link from SFTP’. Select this option, then choose the correct files for each section (e.g. ‘Trailer’, ‘Main video’, etc.).
Click on each button and you’ll be able to open the ‘upload’ directory on the Pantaflix SFTP, and you should see your file/s there.
Simply select your file and it will be immediately linked to the project. Please take care when choosing to link a file: once you link a file to a project section that file will be moved from the SFTP to the chosen location on our servers. If you assign something incorrectly (e.g. you link the wrong file to the wrong location) you’ll need to delete the file from the project, then re-upload it via your FTP client).
If the name of your uploaded file contains specials characters (e.g. ä, ö, ü, etc.) these will be replaced by other characters and the file name might look strange. Do not worry – this won’t have any side effects and your file will be processed without any problems.
If it’s a film file, you’ll have the option to specify if it’s high definition (HD): select this option if the film file you are transferring is HD. Please select this option only if the resolution of your file is 1920x1080 or above.
Repeat this process for every file relating to your project.
And that’s it… we told you it was simple. If you’re still having trouble: get in touch and we’ll help however we can.