There are just six steps in the process. Once you’ve got the hang of it, it’s easy. (we promise)
1. Get an FTP client
In order to access the Pantaflix SFTP and upload your files using it, you’ll need an FTP client application. They’re completely free, and simple to use. Here are a few for you to consider:
Simply choose one, download it, and install it on your computer.
2. Request SFTP details
To get access to our SFTP via your FTP client, you need the log-in details/credentials. To get these: log in to your pantaflixpro.com account, go to Settings and look for the ‘Request SFTP credentials’ link there.
Once you hit the ‘Request SFTP button, you will be assigned a password. For security reasons, we do not store this password and don’t save it in your profile, so you cannot request a reminder from us. You can, however, generate a new one whenever you want.
3. Connect to the Pantaflix SFTP
Open your FTP client application and copy across all details from the pantaflixpro.com SFTP section into your FTP client site/connection manager.
Make sure you choose ‘SFTP/SSH File Transfer Protocol’ as transfer protocol (the default setup of most FTP client applications is ‘FTP/File Transfer Protocol’ only) and copy across all the details carefully, including the port, and then input the unique password we generated for you. If you have lost the password, generate a new one and copy that across. You can save your credentials to our SFTP server by ‘adding a server’ in your FTP client.
SFTP details in Cyberduck
Click ‘connect’. You may get a message asking you to agree to ‘trust’ the server/host and connect to our server: go ahead and confirm this. We’re trustworthy… honestly we are.
You should now be connected to the Pantaflix SFTP server. Whoop.
4. Upload your files
Now you have access to the ‘remote site’ server, you should see the ‘upload’ directory on our SFTP. This is where you must transfer all files to, so make sure you switch from the default directory to the ‘upload’ directory.
Upload directory in Cyberduck
Select files from your local file system (e.g. your computer/hard drive) to transfer across to the Pantaflix SFTP. Simply browse to the required file/s on your system, then double click, or drag and drop, and the files should start transferring to the SFTP.
If a ‘permission denied’ message is prompted, you’ve probably not switched to the ‘upload’ directory on the SFTP. Please do so and retry. Everything should run smoothly now.
Wrong directory in Cyberduck
For batch uploads (e.g. if you’re uploading more than one film) you have to transfer one movie per folder; in case of series, please transfer one episode per folder. All images, metainformation, subtitles, audiofiles, and videofiles belong in the same folder.
When the transfer or multiple transfers are complete, you should see the file/s on the SFTP (you might need to refresh your view).
5. Link you files
After the files have been processed by our content ingest team, you will find them in the package library. It can take up to 2-3 working days until your package appears in the package library. Once your package has been approved, you can link it to your content. If you don't see it in the library after 2-3 working days, please contact our customer support by email.