FAQ: film-lover

General Information

• What is Pantaflix?
• How does Pantaflix work?
• Can I watch in HD?
• Do you have to be 18 years old to open an account?
• Can I play the purchased movies in public (in a school or university, at a concert or bar, beamed onto the surface of the moon)

Content, country and language

• Do you have movies from my country?
• What content can I watch in my country?
• What kind of movies and series do you have?
• How can I change the language of a film?
• What languages can I watch in?
• And you've got TV shows?

Subscription & Rentals

• Do I need a subscription to watch?
• Do you offer subscription service?
• Can I buy the films instead of renting?
• How much does it cost to rent something?

Payment and account information

• How do I redeem a voucher?
• How can I change my payment method?
• How does your player look if I have a bad internet connection?
• Do you stream your videos with adaptive bitrate, e.g. Smooth Streaming, in order to level out a variable internet connection?
• How and where are the prices displayed in my currency?
• What payment methods do you accept?

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User account

• Do I need an account?
• How do i change my password, email address, or payment options?
• How does Pantaflix use my data?
• Where can I find the things I’ve rented?
• How can I unsubscribe from the newsletter?

Technical issues

• I cannot sign up.
• I signed up, but I can’t log in.
• Can I watch what I rent offline?
• My rented film does not work / is not playing.
• Can I download what I’ve rented?

Platforms and devices

• Why does playback via Airplay or HDMI/VGA not work?
• Do you support Chromecast?
• Can I use Pantaflix on several devices?
• Do you have an app for Apple or Android?
• Can I watch on my smart TV?
• Which devices can I rent and watch on?